Quality Assurance Framework

At an organisational level, the Quality Assurance Framework reflects a strong commitment to evidence- based decision-making and continuous improvement. This is consistent with THINK’s aim to achieve excellence in all aspects of its work through accountability, collaboration and teamwork, and a student- centred approach to learning and teaching.

The Quality Assurance Framework is designed to maintain the highest standards in meeting regulatory and legislative requirements. THINK values feedback and participation from staff and students in enhancing its effectiveness and acknowledges the importance of external reference points in monitoring and measuring performance.

The Quality Assurance Framework is set out as below:

think quality 02

The Quality Assurance Framework has three components:

  • Integrated Planning, which sets the focus for “what we do” as an educational provider of excellence
  • Integrated Review, which sets the balances and measures to verify “how we know” Think is an educational provider of excellence
  • Risk Management, ensuring THINK remains flexible to risks and their potential impact.

The Quality Assurance Framework has embedded the Plan, Implement, Monitor/Review, and Improve (PIMI) quality assurance and continuous improvement model as shown below.

think quality 02

This framework enables THINK to achieve its strategic promises, ensure quality outcomes and meet its statutory and regulatory obligations. THINK is committed to the following quality management principles:

  • a continuous improvement approach embedded at all levels of the business
  • evidence-based and inclusive decision-making processes
  • monitoring outcomes against its stated goals, performance indicators and targets
  • using internal and external review mechanisms to identify improvement opportunities and implement action plans and mitigation strategies
  • developing a culture of ownership, participation and responsiveness where all staff understand their individual and collective responsibility for quality processes and outcomes.

The Governing Board actively oversees quality assurance through responsiveness to periodic reports on the quality of academic programs, including reviews and reports on delivery of programs with other parties onshore and offshore that lead to a THINK award, as well as regular review of academic quality risks.

The Academic Board is responsible for quality assurance of all academic activities, including active oversight of policies and procedures relating to quality assurance, academic quality benchmarking projects and actions arising, effectiveness of academic integrity processes, and academic standards in teaching and scholarship in accordance with the THINK Learning and Teaching Plan.

The Executive Learning and Teaching Committee oversees learning and teaching and provides the Academic Board with strategic analysis and advice on a regular basis on learning and teaching, and course performance to enable measurement of outcomes and trends.

At a Vertical level, the Vertical Learning and Teaching Committees provide advice to the Executive Learning and Teaching Committee, the Academic Board and THINK’s Executive in undertaking the following tasks:

  • Monitor the implementation of the Vertical learning and teaching plans
  • Provide leadership in reviewing, revising and developing courses, including:
    • Providing the Academic Board with advice and recommendations on the accreditation of new higher education courses and major revisions to existing higher education courses
    • Review and approve minor changes to subjects and courses on scope on behalf of the Academic Board.
    • Endorsement of higher education courses for submission to TEQSA for accreditation.
    • Endorsement of vocational courses for submission to ASQA for addition to scope.
  • Review annual course review cycles to ensure equivalency of learning outcomes, assessments and student workloads across all modes of delivery
  • Review the curriculum mapping process documentation to ensure appropriateness of alignment and coherence of course design throughout the proposed course
  • Provide leadership in assessing, monitoring and improving the quality of learning and teaching
  • Monitor retention rates and oversee retention improvement initiatives
  • Provide a framework for the professional development of learning facilitators (lecturers) and academic managers
  • Encourage teaching excellence through collaboration and sharing of innovation and good practice
  • Review and monitor Examination Committee and Academic Progression reports
  • Support and guide the development of library and learning services and resources
  • Ensure academic policies, procedures and guidelines support learning and teaching
  • Provide an environment for discussion on current teaching and learning issues and support Campus and College based improvements.

"We are the agitators for an education revolution."
Linda Brown, CEO

Are you looking for a career at Think?

Ready to join the education revolution? We’ve launched our 2020 Strategy and want great people to help navigate our world of change.

Think Education is creating a new era of thinkers. We’re challenging the myopic and stereotypical thinking of the education system, and rebuilding it to suit a new-generation of learners.

But driving a movement cannot be solved only by brilliant individuals. We need creative thinkers and risk-takers who can confidently work together to drive innovative change and challenge the way things have always been done.

Our community of students, staff and industry share the same attributes;

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Others may look at what someone has already achieved or how they’ve fit into a formula of old. We think differently. We embrace the people we see today, the passion that drives them and their potential to change the world.


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You want to be your better self

We’ll develop and inspire you to become the best you can and reach your full potential.

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You enjoy a strong team culture & like-minded peers

We think as a community and connect regularly through social and career development events.

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You believe change is possible

We like setting new benchmarks that help make sense of a world where change is the only constant.

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You enjoy work-place benefits

Volunteer leave, annual leave extensions, salary sacrificing and health and fitness discounts are all part of our picture.

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I felt that there was a bigger picture and a common goal that all the employees at Think Education had to work towards.

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Online Learning, CATC Design School

I enjoy working for a company that is committed and passionate about education and changing the way people think about study.

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I like working at Think because of its dynamic and evolving work environment and great company culture, which fosters diversity and collaboration.

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Think Education’s Board oversees operational performance and discusses the strategic direction of the group. Board members include:

Michael Mann AM, Chair

Michael is Managing Director Asia Pacific, Laureate International Universities. He most recently served as founding President of the Royal Melbourne Institute of Technology’s (RMIT) University in Vietnam, where he established 2 campuses in Hanoi and Ho Chi Minh City. Previously, he was the Australian Ambassador to Vietnam and Laos, founding CEO of the Australian Television Network at the ABC, and has served as a member of the Australian diplomatic corps in China, Cambodia, Indonesia, Thailand, Japan, France and Italy.


Gerard, former Vice-Chancellor of Wollongong University, is one of the most highly regarded and experienced education leaders in Australia. He is also one of the longest serving Vice-Chancellors (from 1995-2011), and a former Chair of Universities Australia. He was awarded an Australian Centenary Medal for his contribution to tertiary education in Australia, and in 2008 was made an Officer of the Order of Australia (AO).


Linda is Chief Executive Officer, Think Education; President, Torrens University Australia and CEO Laureate Australia. Prior to joining Think in 2013, Linda was Deputy Vice Chancellor and Director TAFE at Swinburne University, Melbourne. Prior to Swinburne, Linda held the position of Director of Metropolitan South Institute of TAFE in Brisbane and was a senior Queensland Government executive with the Department of Education, Training and the Arts. She also has global business and educational experience, including Corporate CEO, Futures Stockbroker, Managing Director Dartington Tech UK and Director of Stoke-on-Trent FE College.


Marcus is the Chief Financial Officer – Asia Pacific, Middle East and Africa at Laureate International Universities, a position he has held since 2015. Marcus joined Laureate from Stryker International where he held the position of VP Finance. Prior to joining Stryker, Marcus held various Senior Finance and CFO roles for AstraZeneca in the UK, Switzerland and Venezuela. Marcus received a BCom Honours in Business Administration and Economics from The University of Edinburgh as well as an MBA from the London Business School. Marcus is also CIMA qualified.


Michael is Regional Counsel – Asia Pacific, Middle East and Africa at Laureate International Universities. Prior to joining Laureate he was a partner at DLA Piper, a leading global law firm and has practised as a solicitor for over 35 years.


Paula is the first Chief Network Officer (CNO) of Laureate Education. As CNO she is responsible for establishing the Laureate Network Office (LNO) and achieving its mission of executing on the power of the Laureate International Universities network to be a distinct advantage for the organisation and a disruptive force in higher education. In this role, Ms. Singer extends collaboration, innovation and best practices of faculty and staff throughout the 80 institutions of higher education in 28 countries that are part of the Laureate International Universities network for the benefit of the more than 1 million students enrolled at a Laureate institution. Under her leadership, the LNO is supporting and strengthening the quality education offered by Laureate institutions, focusing particularly on digital teaching and learning, academic excellence, student success and career readiness, and category maneelagement for global verticals such as health sciences and engineering.

Think Education’s Academic Board Members oversee the quality assurance of all Think Colleges’ faculties and academic activities, including the maintenance of high standards in teaching and scholarship.

Think Academic Board Members



Board Chair

Emeritus Professor David Wilmoth

Deputy Academic Director
Deputy Board Chair

Emeritus Professor Helmut Lueckenhausen

Academic Director

Professor Justin Beilby

Dean, Business & Hospitality

Dr Greg Harper

Dean, Design & Creative Technology

Dr Mieke Mcevey-Leppens

Dean, Education

Professor Mick Grimley

Dean, Health

Professor Cath Rogers

Director, Product Innovation Hub


Director, Transnational Quality

Fionna Scott-Milligan

Director, Student Services & Campus

Lee Ushakoff

Student Member

Denise Hung


PhD (U Calif at Berkeley), MTCP (U Syd), B Econ (Hons) (U Qld), FAICD

David Wilmoth is Director of Learning Cities International Pty Ltd, an advisory and project management company for education and urban development. He works with private, government and multilateral clients in the start-up and expansion of education institutions, institutional expansion, regulatory compliance and public-private partnership transactions, working in over thirty countries.

He was Deputy Vice-Chancellor, Dean of Environmental Design and Construction and now Emeritus Professor of RMIT University. He was a long-standing member of the Academic Board and led the higher education sector, international development and other portfolios. He led the build-up of RMIT’s international student body and was foundation CEO of RMIT University Vietnam, now a major branch campus, along with campuses and partnership programs in many other countries.

He is a director of the Australia-Vietnam Education Promotion Association, which provides university scholarships to Australians of Vietnamese background, and a director of AFS Intercultural Programs Australia, part of the world’s largest program of secondary student exchange. He was a director and CEO of Monash International and Monash College, the university’s pathway provider, and chair of the board of Royal Children’s Hospital International and Melbourne’s Knowledge Precinct. He was President (Victoria) of the Australia-Africa Business Council.

David teaches a masters-level course in decision-making and governance at the University of New South Wales. He is a Fellow of the Australian Institute of Company Directors and a member of the Australian Institute of International Affairs. He has degrees in economics and planning from the Universities of Queensland, Sydney, and California at Berkeley, and graduate certificates in educational leadership and management from Harvard University and the University of Melbourne.

Linda Brown 720x595

Linda Brown

Chief Executive Officer

Linda joined Think as Chief Executive Officer on 1 May 2013. Linda is also appointed as CEO Laureate Australia and President of Torrens University Australia. Linda has more than 23 years of management experience in the education sector in Australia and the United Kingdom. Her background is diverse, incorporating leadership experience in the areas of private, public, government, social enterprise, commercial and education. Linda is recognised at state and national levels as an innovative strategic thinker with leadership skills to drive exceptional business performance and is passionate about education and training for all. Linda was previously Deputy Vice Chancellor and Director TAFE at Swinburne University, Melbourne where she was responsible for maximising the dual sector advantage, driving the sustainability and social inclusion strategies across the University and managing the TAFE Division. Previously, Linda held the position of Director of Metropolitan South Institute of TAFE in Brisbane and was a senior Queensland Government executive with the Department of Education, Training and the Arts. Her global business and educational experience includes Corporate CEO, Futures Stockbroker, Managing Director Dartington Tech UK and Director of Stoke-on-Trent FE College. Linda was also part of the UK Government’s rapid response team for the Further Education Funding Council, utilised to turn around failing colleges, and was part of the UK ‘think tank’ on education as a global business. Linda has presented nationally and internationally on leadership and female diversity and was identified by Management Today as one of “25 Australian women to watch”.




Justin is appointed to the role of Academic Director; he is also appointed as Vice-Chancellor of Torrens University Australia. Justin is focused on driving a major growth phase that includes the development of vibrant academic communities across Business & Hospitality, Creative Technology & Design, and Health & Education verticals, continued development and launch of new programs, national campus expansion.
Justin has demonstrated experience and skills in research, both clinical and policy related, workforce planning, financial and people management, philanthropic funding, leading major capital programs, leading change programs and governance. Justin is a qualified practising General Practitioner, board member and leader in primary care/general practice reform in Australia over the past 20 years, combined with an extensive senior management career.




Hugo Contente formally joined Think in February 2018. Hugo brings a great deal of practical experience having led Student Services and Human Resources for Laureate in Spain and Portugal, along with a great sense of humour, a naturally collaborative approach, a deep commitment to our mission, and an appreciation of balancing business needs with student outcomes.

Hugo joined Laureate in 2011 as HR Director for Portugal, following a successful career in HR consultancy, focused on a range of training and development initiatives. In 2014 Hugo moved to Madrid, where he led the Student Services Department for Spain and Portugal, before becoming Vice President, Human Resources in 2016. In early 2017, Hugo transitioned to the role of Organizational and Talent Development Director for Laureate across Europe, Middle East, Africa and the Asia Pacific. Hugo holds a degree in psychology from Universidade de Lisboa, and an MBA from AESE / IESE – one of the leading business schools in Portugal.

Julie 720x595

Julie Craig


Julie’s role includes governance and risk advice, leading major cross business projects as well as supporting the development and implementation of our 2025 vision and strategic planning. Prior to joining Think Julie worked at Swinburne University as Director New Ventures and Innovations where, in conjunction with SEEK Ltd, she established Online Education Services Pty Ltd, the Swinburne and SEEK Ltd private company, which provides Swinburne courses online. Before Swinburne Julie was Assistant Deputy Vice Chancellor (Services) at the University of Newcastle and spent a number of years as a senior public servant in New Zealand.




Bryce Ives was appointed to the role of Vice President Communications & Public Affairs in February 2019. Bryce is a passionate and creative storyteller and courageous community leader, and he joins Laureate with more than 16 years of industry, educational, business and leadership experience. He has an impeccable reputation as a facilitator and agent of change, with an abiding connection to community and industry engagement. Before joining Laureate, Bryce has worked as a consultant, facilitator, creative director, broadcaster, media producer, artistic director, and community development specialist. Bryce has a longstanding reputation as an advocate and champion of young Australians, particularly in rural and regional Australia, through his twelve-year involvement as Chief Facilitator of the ABC and Australian Government initiative Heywire, and in his integral role in the start-up phase of SYN Youth Media, Australia’s largest youth media organisation.

As co-founder of the Present Tense ensemble, Bryce produced and created a unique body of performance work in collaboration with some of Australia’s leading arts organisations. He has also served as Artistic Director of the iconic Theatre Works St. Kilda and of the Fairfax Youth Festival. Bryce was the Director of the Ballarat Arts Academy and the Gippsland Centre for Art and Design - the creative arts schools at Federation University Australia - where he led a transformative process of community engagement and curriculum renewal. Bryce has been a trusted consultant and advisor to some of Australia’s leading organisations including the ABC, the National Farmers Federation, Telstra, VicHealth, AgriFutures Australia, the Foundation for Young Australians, Creative Victoria, Music Victoria, and internationally with the British Broadcasting Corporation. He has also taught at leading institutions, such as the Victorian College of the Arts, the Ballarat Arts Academy, the Monash University Academy of Performing Arts, and the Melbourne University Journalism School.




In his role Scott oversees the finance function. Scott’s previous roles include CFO at Next Athleisure (parent of Glue Clothing and TopShop) and CFO at Retail Adventures. Scott spent six years as Regional Financial Director at Belron Group in the UK, the world’s largest carglass replacement company, operating as O’Briens in Australia. Scott was a Director at PricewaterhouseCoopers for ten years and brings to us expertise in leading large complex transactions, including acquisitions and IPOs, developing high performance finance teams and strategic transformation of the finance function.






Paul comes to the role of General Manager, Design & Creative Technology with more than 23 years of industry, academic, business and leadership experience in the design and creative technology sectors. He has been the Director of Product Innovation at Laureate Australia and New Zealand for the past three years, responsible for implementing product strategy and driving best practice in the online/digital learning experience through product management, new program development and enhancement, while ensuring connectivity and collaboration with Laureate globally. Paul has a deep connection to Laureate's Design faculty, having worked previously in a number of key roles, including Program Director for Digital Media and Head of Learning and Teaching.

Prior to joining Laureate, Paul's career in education encompasses international experience across Australia, New Zealand and the UK. Paul was Program Leader, Digital Media at AUT (Auckland University of Technology) for nine years where he was responsible for implementing a wide range of new design courses, coordinating the development of an interdisciplinary program in creative technologies (combining design, media, computing and engineering disciplines), establishing industry advisory groups for digital media and creative technologies, and implementing new postgraduate study pathways in digital media design. He has also worked for The University of London where he implemented new work-integrated learning programs as well as managing programs geared towards part-time and evening access to education for non-traditional student groups at Birkbeck College. Paul has undertaken research in the field of digital interaction and creativity, and his research has been published in the international journal Digital Creativity. Alongside his career in education, Paul worked as a broadcast graphic designer and art director for a range of major television networks including TVNZ, CanWest and Sky, and also as a freelance designer and consultant on broadcast, film and web projects.




In late 2015 Jerome moved into the role of General Manager of the Hospitality vertical at Think and in 2019 his role expanded to encompass the Business vertical. Jerome is responsible for the business direction of the Business and Hospitality verticals, and leading the growth strategy for the verticals which covers BMIHMS@TUA and William Blue College of Hospitality Management. Jerome started his career started in retail and FMCG, spending 10 years at Nestle Nespresso with a career progressing from Sales Manager UK then General Manager Australia to Regional Director Europe. In 2008 he was made General Manager of Movenpick Ice Cream Australia (part of the Nestle group) launching the first franchise network within Nestle. Jerome then joined Blue Mountains International Hotel Management School (BMIHMS) as Marketing Director, taking BMIHMS to premium global positioning. After five years at BMIHMS, he was promoted to the position of COO, responsible for Sales & Marketing, Industry Relations, International Partners Relations and the newly created Blue Mountains Hospitality Consulting division. In 2015 he took the position of General Manager of BMIHMS.




Kath is responsible for the business direction of the Health & Education verticals and is focused on continuing to grow the verticals both nationally and internationally with a focus on securing partners, quality, governance and workforce development. Kath Curry has 30 years’ experience connecting people, ideas and practice in the education, health and government sectors. She has built a career as an innovative leader with integrity – from her first job as a nurse, through to her former role as Dean (VET College) at Victoria University. Kath has made an impact in remote NT indigenous communities, in Melbourne’s western region and in international markets. Kath is actively engaged in the skills and policy spheres with published research including an NCVER commissioned study. In 2009, she led significant workforce changes, serving as an advisor to the Western Australian Public Sector Commissioner where 35 of her 39 recommendations were adopted.

Professor Helmut Lueckenhausen



In 2018 Mark was appointed as Vice President, International following his previous roles as General Manager, Business, ELICOS & International and Director of Operations and Strategic Initiatives at Think. Mark is responsible for the business direction of the international student recruitment and admissions, student exchange and trimester abroad programs, as well as establishing and nurturing international pathways within the Laureate network, particularly in the AMEA region. Mark is involved in liaison with our offshore recruitment hubs and potential in country delivery options for Think globally.

Mark has been in international education for the last 17 years, primarily in ELICOS and Higher Education and has lived and worked in a variety of overseas and domestic locations.