Quality Assurance Framework

At an organisational level, the Quality Assurance Framework reflects a strong commitment to evidence- based decision-making and continuous improvement. This is consistent with THINK’s aim to achieve excellence in all aspects of its work through accountability, collaboration and teamwork, and a student- centred approach to learning and teaching.

The Quality Assurance Framework is designed to maintain the highest standards in meeting regulatory and legislative requirements. THINK values feedback and participation from staff and students in enhancing its effectiveness and acknowledges the importance of external reference points in monitoring and measuring performance.

The Quality Assurance Framework is set out as below:

think quality 02

The Quality Assurance Framework has three components:

  • Integrated Planning, which sets the focus for “what we do” as an educational provider of excellence
  • Integrated Review, which sets the balances and measures to verify “how we know” Think is an educational provider of excellence
  • Risk Management, ensuring THINK remains flexible to risks and their potential impact.

The Quality Assurance Framework has embedded the Plan, Implement, Monitor/Review, and Improve (PIMI) quality assurance and continuous improvement model as shown below.

think quality 02

This framework enables THINK to achieve its strategic promises, ensure quality outcomes and meet its statutory and regulatory obligations. THINK is committed to the following quality management principles:

  • a continuous improvement approach embedded at all levels of the business
  • evidence-based and inclusive decision-making processes
  • monitoring outcomes against its stated goals, performance indicators and targets
  • using internal and external review mechanisms to identify improvement opportunities and implement action plans and mitigation strategies
  • developing a culture of ownership, participation and responsiveness where all staff understand their individual and collective responsibility for quality processes and outcomes.

The Governing Board actively oversees quality assurance through responsiveness to periodic reports on the quality of academic programs, including reviews and reports on delivery of programs with other parties onshore and offshore that lead to a THINK award, as well as regular review of academic quality risks.

The Academic Board is responsible for quality assurance of all academic activities, including active oversight of policies and procedures relating to quality assurance, academic quality benchmarking projects and actions arising, effectiveness of academic integrity processes, and academic standards in teaching and scholarship in accordance with the THINK Learning and Teaching Plan.

The Executive Learning and Teaching Committee oversees learning and teaching and provides the Academic Board with strategic analysis and advice on a regular basis on learning and teaching, and course performance to enable measurement of outcomes and trends.

At a Vertical level, the Vertical Learning and Teaching Committees provide advice to the Executive Learning and Teaching Committee, the Academic Board and THINK’s Executive in undertaking the following tasks:

  • Monitor the implementation of the Vertical learning and teaching plans
  • Provide leadership in reviewing, revising and developing courses, including:
    • Providing the Academic Board with advice and recommendations on the accreditation of new higher education courses and major revisions to existing higher education courses
    • Review and approve minor changes to subjects and courses on scope on behalf of the Academic Board.
    • Endorsement of higher education courses for submission to TEQSA for accreditation.
    • Endorsement of vocational courses for submission to ASQA for addition to scope.
  • Review annual course review cycles to ensure equivalency of learning outcomes, assessments and student workloads across all modes of delivery
  • Review the curriculum mapping process documentation to ensure appropriateness of alignment and coherence of course design throughout the proposed course
  • Provide leadership in assessing, monitoring and improving the quality of learning and teaching
  • Monitor retention rates and oversee retention improvement initiatives
  • Provide a framework for the professional development of learning facilitators (lecturers) and academic managers
  • Encourage teaching excellence through collaboration and sharing of innovation and good practice
  • Review and monitor Examination Committee and Academic Progression reports
  • Support and guide the development of library and learning services and resources
  • Ensure academic policies, procedures and guidelines support learning and teaching
  • Provide an environment for discussion on current teaching and learning issues and support Campus and College based improvements.

"We are the agitators for an education revolution."
Linda Brown, CEO

Are you looking for a career at Think?

Ready to join the education revolution? We’ve launched our 2020 Strategy and want great people to help navigate our world of change.

Think Education is creating a new era of thinkers. We’re challenging the myopic and stereotypical thinking of the education system, and rebuilding it to suit a new-generation of learners.

But driving a movement cannot be solved only by brilliant individuals. We need creative thinkers and risk-takers who can confidently work together to drive innovative change and challenge the way things have always been done.

Our community of students, staff and industry share the same attributes;

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Others may look at what someone has already achieved or how they’ve fit into a formula of old. We think differently. We embrace the people we see today, the passion that drives them and their potential to change the world.


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We’ll develop and inspire you to become the best you can and reach your full potential.

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We think as a community and connect regularly through social and career development events.

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You enjoy work-place benefits

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Think Education’s Board oversees operational performance and discusses the strategic direction of the group. Board members include:

Michael Mann AM, Chair

Michael was Managing Director Asia Pacific, Laureate International Universities until 2019. He most recently served as founding President of the Royal Melbourne Institute of Technology’s (RMIT) University in Vietnam, where he established 2 campuses in Hanoi and Ho Chi Minh City. Previously, he was the Australian Ambassador to Vietnam and Laos, founding CEO of the Australian Television Network at the ABC, and has served as a member of the Australian diplomatic corps in China, Cambodia, Indonesia, Thailand, Japan, France and Italy.


Gerard, former Vice-Chancellor of Wollongong University, is one of the most highly regarded and experienced education leaders in Australia. He is also one of the longest serving Vice-Chancellors (from 1995-2011), and a former Chair of Universities Australia. He was awarded an Australian Centenary Medal for his contribution to tertiary education in Australia, and in 2008 was made an Officer of the Order of Australia (AO).


Linda is Chief Executive Officer, Think Education; President, Torrens University Australia and CEO Laureate Australia. Prior to joining Think in 2013, Linda was Deputy Vice Chancellor and Director TAFE at Swinburne University, Melbourne. Prior to Swinburne, Linda held the position of Director of Metropolitan South Institute of TAFE in Brisbane and was a senior Queensland Government executive with the Department of Education, Training and the Arts. She also has global business and educational experience, including Corporate CEO, Futures Stockbroker, Managing Director Dartington Tech UK and Director of Stoke-on-Trent FE College.


Marcus was the Chief Financial Officer – Asia Pacific, Middle East and Africa at Laureate International Universities, from 2015 to the end of 2019, a position he has held since 2015. Marcus joined Laureate from Stryker International where he held the position of VP Finance. Prior to joining Stryker, Marcus held various Senior Finance and CFO roles for AstraZeneca in the UK, Switzerland and Venezuela. Marcus received a BCom Honours in Business Administration and Economics from The University of Edinburgh as well as an MBA from the London Business School. Marcus is also CIMA qualified.


Michael is Regional Counsel – Asia Pacific, Middle East and Africa at Laureate International Universities. Prior to joining Laureate he was a partner at DLA Piper, a leading global law firm and has practised as a solicitor for over 35 years.


Paula is the first Chief Network Officer (CNO) of Laureate Education. As CNO she is responsible for establishing the Laureate Network Office (LNO) and achieving its mission of executing on the power of the Laureate International Universities network to be a distinct advantage for the organisation and a disruptive force in higher education. In this role, Ms. Singer extends collaboration, innovation and best practices of faculty and staff throughout the 80 institutions of higher education in 28 countries that are part of the Laureate International Universities network for the benefit of the more than 1 million students enrolled at a Laureate institution. Under her leadership, the LNO is supporting and strengthening the quality education offered by Laureate institutions, focusing particularly on digital teaching and learning, academic excellence, student success and career readiness, and category maneelagement for global verticals such as health sciences and engineering.

Think Education’s Academic Board Members oversee the quality assurance of all Think Colleges’ faculties and academic activities, including the maintenance of high standards in teaching and scholarship.

Think Academic Board Members



Board Chair

Emeritus Professor David Wilmoth

Deputy Academic Director
Deputy Board Chair

Emeritus Professor Helmut Lueckenhausen

Academic Director

Professor Alwyn Louw

Pro-Vice-Chancellor, Business and Hospitality

Dr Greg Harper

Dean of Design and Creative Technology

Dr Mieke Mcevey-Leppens

Dean, Education

Professor Mick Grimley

Dean, Health

Professor Cath Rogers

Director, Product Innovation Hub


Director, Transnational Quality

Fionna Scott-Milligan

Director, Student Services & Campus

Lee Ushakoff

Student Member

Denise Hung


PhD (U Calif at Berkeley), MTCP (U Syd), B Econ (Hons) (U Qld), FAICD

David Wilmoth is Director of Learning Cities International Pty Ltd, an advisory and project management company for education and urban development. He works with private, government and multilateral clients in the start-up and expansion of education institutions, institutional expansion, regulatory compliance and public-private partnership transactions, working in over thirty countries.

He was Deputy Vice-Chancellor, Dean of Environmental Design and Construction and now Emeritus Professor of RMIT University. He was a long-standing member of the Academic Board and led the higher education sector, international development and other portfolios. He led the build-up of RMIT’s international student body and was foundation CEO of RMIT University Vietnam, now a major branch campus, along with campuses and partnership programs in many other countries.

He is a director of the Australia-Vietnam Education Promotion Association, which provides university scholarships to Australians of Vietnamese background, and a director of AFS Intercultural Programs Australia, part of the world’s largest program of secondary student exchange. He was a director and CEO of Monash International and Monash College, the university’s pathway provider, and chair of the board of Royal Children’s Hospital International and Melbourne’s Knowledge Precinct. He was President (Victoria) of the Australia-Africa Business Council.

David teaches a masters-level course in decision-making and governance at the University of New South Wales. He is a Fellow of the Australian Institute of Company Directors and a member of the Australian Institute of International Affairs. He has degrees in economics and planning from the Universities of Queensland, Sydney, and California at Berkeley, and graduate certificates in educational leadership and management from Harvard University and the University of Melbourne.

Linda Brown 720x595

Linda Brown


Linda joined Think as Chief Executive Officer in May 2013 after more than 23 years of management experience in the education sector in Australia and the United Kingdom. With a diverse background incorporating leadership in private, public, government, social enterprise, commercial and education sectors, Linda is internationally recognised as an innovative, strategic thinker with leadership skills to drive exceptional business performance, and is passionate about education and training for all. Prior to joining Think, Linda was Deputy Vice Chancellor and Director of TAFE at Swinburne University, Melbourne where she was responsible for maximising the dual sector advantage, driving the sustainability and social inclusion strategies across the University, and managing the TAFE Division.

Previously, Linda held the position of Director of Metropolitan South Institute of TAFE in Brisbane and was a senior Queensland Government executive with the Department of Education, Training and the Arts. Linda frequently presents at national and international events on leadership and female diversity and was recently identified by Management Today as one of “25 Australian women to watch”.

Linda completed her Master of Science (Education Management) at Manchester Metropolitan University.


Professor Alwyn Louw


Professor Alwyn Louw was appointed Academic Director of Think in January 2020 following a distinguished 20-year career in senior academic leadership and management experience. This included serving as President of the University and Academic President at Monash South Africa, Deputy Vice-Chancellor, Academic and Research at Vaal University of Technology (South Africa) and Vice Principal at the University of South Africa.

A sociologist by training, Professor Louw has published extensively on a broad range of issues including societal development, gender equity, civil society and community, future of education, new generation universities, research and innovation. Professor Louw is also highly regarded for his work in building new approaches to higher education by ensuring access to high-quality education for all through a deliberate focus shift to inclusivity and affordability.

Professor Louw has extensive private, civic and charitable sector experience including serving as Chair and Director of South Africa Private Higher Education, Chair of Board of Directors for Africa, Operation Mobilisation, President of South African Chambers of Commerce and Industry, Chair Pro Christo Global Mission and Chair of Cancer Association in Kimberley (South Africa).

Professor Louw studied Sociology (BA Hons and Masters) at the University of the Free State (South Africa) and obtained his PhD in Sociology from Vista University (South Africa).




Hugo Contente formally joined Think in February 2018, and brings a great deal of experience having previously led Student Services and Human Resources teams across Europe. Along with a great sense of humour, Hugo brings a naturally collaborative approach, a deep commitment to our mission, and an appreciation of balancing business needs with student outcomes.

Prior to joining Laureate International Universities in 2011 as HR Director for Portugal, Hugo forged a successful career in HR consultancy, focused on a range of training and development initiatives. In 2014 Hugo moved to Madrid, where he led the Student Services Department for Spain and Portugal, before becoming Vice President, Human Resources in 2016. In early 2017, Hugo transitioned to the role of Organizational and Talent Development Director for Laureate across Europe, Middle East, Africa and the Asia Pacific.

Hugo holds a degree in psychology from Universidade de Lisboa, and an MBA from AESE / IESE – one of the leading business schools in Portugal.

Julie 720x595

Julie Craig


Julie Craig joined Think in 2013 after building a successful career in education across Australia. Prior to joining Think, Julie worked at Swinburne University as Director of New Ventures and Innovations where, in conjunction with SEEK Ltd, she established Online Education Services Pty Ltd, the Swinburne and SEEK Ltd private company, which provides Swinburne courses online. Before Swinburne, Julie was Assistant Deputy Vice Chancellor (Services) at the University of Newcastle and spent a number of years as a senior public servant in New Zealand.

In her current role, Julie leads all governance and risk advice, student administration as well as supporting the development and implementation of the Think 2025 vision and strategic planning.

Julie holds a Bachelor of Arts from the Victoria University of Wellington.




Bryce Ives was appointed to the role of Vice President Communications & Public Affairs in February 2019. A passionate and creative storyteller and courageous community leader, Bryce has more than 16 years of industry, educational, business and leadership experience. He has an impeccable reputation as a facilitator and agent of change, with an abiding connection to community and industry engagement. Before joining Think, Bryce has worked as a consultant, facilitator, creative director, broadcaster, media producer, artistic director, and community development specialist. He has a longstanding reputation as an advocate and champion of young Australians, particularly in rural and regional Australia, through his twelve-year involvement as Chief Facilitator of the ABC and Australian Government initiative Heywire, and in his integral role in the start-up phase of SYN Youth Media, Australia’s largest youth media organisation.

Bryce has been a trusted consultant and advisor to some of Australia’s leading organisations including the ABC, the National Farmers Federation, Telstra, VicHealth, AgriFutures Australia, the Foundation for Young Australians, Creative Victoria, Music Victoria, and internationally with the British Broadcasting Corporation. He has also taught at leading institutions, such as the Victorian College of the Arts, the Ballarat Arts Academy, the Monash University Academy of Performing Arts, and the Melbourne University Journalism School.

Bryce holds a Master of Fine Arts from the National Institute of Dramatic Art.




Scott Luckett joined Think in 2015 after a series of financial leadership roles across the UK and Australia. Scott previously served as the CFO at Next Athleisure (parent of Glue Clothing and TopShop) and CFO at Retail Adventures. Prior to that, Scott spent six years as Regional Financial Director at Belron Group in the UK, the world’s largest carglass replacement company, operating as O’Briens in Australia. Scott was a Director at PricewaterhouseCoopers for ten years and brings to us expertise in leading large complex transactions, including acquisitions and IPOs, developing high performance finance teams and strategic transformation of the finance function.

In his current role, Scott oversees the finance function and leads all aspects including financial control, market and business insights, and planning and analysis. Scott holds a Bachelor of Science from Lancaster University.




Paul Brafield commenced in the role of General Manager, Design & Creative Technology in January 2019 after more than 23 years of industry, academic, business and leadership experience in the design and creative technology sectors. Previously, Paul had been the Director of Product Innovation at Think, responsible for implementing product strategy and driving best practice in the online/digital learning experience Paul has a deep connection to Think’s Design and Creative Technology faculty, having worked in a number of key roles, including Program Director for Digital Media and Head of Learning and Teaching.

Prior to joining Think, Paul’s career in education encompasses international experience across Australia, New Zealand and the UK including Program Leader, Digital Media at Auckland University of Technology for nine years. He has also worked for The University of London where he implemented new work-integrated learning programs as well as managing programs geared towards part-time and evening access to education for non-traditional student groups at Birkbeck College. Alongside his career in education, Paul worked as a broadcast graphic designer and art director for a range of major television networks including TVNZ, CanWest and Sky, and also as a freelance designer and consultant on broadcast, film and web projects.

Paul holds a Master of Arts from the University of Auckland.

Jerome Casteigt



Jerome was appointed the Chief Commercial Officer at Think in August 2019 after nearly ten years within the Hospitality faculty. In 2010, Jerome joined the Blue Mountains International Hotel Management School (BMIHMS) as the Sales and Marketing Director. In late 2015, Jerome moved into the role of General Manager of the Hospitality faculty at Think and in 2019 his role expanded again to encompass the Business faculty as well as the Marketing and Sales functions.

Jerome started his career in retail and FMCG, spending 10 years at Nestle Nespresso with a career progressing from Sales Manager UK, General Manager Australia, and then to Regional Director Europe. In 2008 he was made General Manager of Movenpick Ice Cream Australia (part of the Nestle group) launching the first franchise network within Nestle.




Kath Curry joined Think as the General Manager of the Health faculty in 2015 after more than 30 years’ experience connecting people, ideas and practice in the education, health and government sectors. Kath has built a career as an innovative leader with integrity – from her first job as a nurse, through to her former role as Dean (VET College) at Victoria University. Kath has also made an impact in remote NT indigenous communities, in Melbourne’s western region and in international markets, and is actively engaged in the skills and policy spheres with published research including an NCVER commissioned study. In 2009, she led significant workforce changes, serving as an advisor to the Western Australian Public Sector Commissioner where 35 of her 39 recommendations were adopted.

Today, Kath is responsible for the direction of the Health & Education faculties and is focused on continuing to grow the faculties both nationally and internationally with a focus on securing partners, quality, governance and workforce development.

Kath holds a Master of Education from the University of New England.

Professor Helmut Lueckenhausen



Mark Falvo joined Think in 2014 and brings with him a wealth of experience in international education spanning more than 20 years. In 2018 Mark was appointed as Vice President, International following his previous roles within the organisation as General Manager, Business, ELICOS & International and Director of Operations and Strategic Initiatives.

Mark is responsible for the overall strategic direction of our international department, including ongoing global projects, international student recruitment and admissions, along with student mobility for Think. He is also responsible for establishing and nurturing international pathways for our students and is the liaison with our offshore recruitment hubs and in country delivery options for Think globally.

Mark holds a Master of Professional Accounting from Kaplan Business School.