Frequently asked questions

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Courses

  • How do I apply for a course?

    Domestic students

    Check the entry requirements for the course you’re interested in and submit an online application.

    How to apply

    If you have any difficulty, please contact a Course and Careers Advisor, who can talk you through the process.

    International students

    You can apply to Think Education through one of our Education Agents. Our agents are located throughout the world and will make sure the enrolment process runs smoothly. You can also apply online.

    View the full list of Education Agents

    For anything else, please contact our International recruitment team at study@torrens.edu.au.

  • What are the payment options? What are FEE-HELP and VET Student Loan (VSL)? Am I eligible?

    Payment options available include:

    • Upfront payment via Flywire, credit card, BPAY or overseas bank account transfer.
    • You can also apply for a payment plan if you are a domestic student.

    Financial assistance

    • If you’re a domestic student and looking to study our Bachelor of Health Science (Clinical Myotherapy), you may be eligible for FEE-HELP.
    • If you’re a domestic student and looking to study our, Diploma of Nursing you may be eligible for VET Student Loan.
    • Your eligibility for FEE-HELP and VET Student Loan depends on criteria such as your citizenship status, and whether you’re looking to study a undergraduate, postgraduate of vocational education program.
    • Check your eligibility on the Australian Government’s Study Assist website.

    View tuition fees

  • Where can I study?

    If you are looking to study our Diploma of Nursing, you can study in Sydney at our Surry Hills campus; in Melbourne at our Flinders Street campus; in Brisbane at our Gotha Street campus; and in Adelaide at our Wakefield Street campus.

    If you are looking to study Clinical Myotherapy, you can study in Melbourne at our Flinders Street or Fitzroy campuses.

    View our campuses

  • What are Recognition of Prior Learning (RPL) and Credit Transfer (CT)? How do I apply?

    Recognition of Prior Learning is an assessment process that recognises experience, previous study and qualifications, and other forms of informal and non-formal learning, to determine if you meet course requirements.

    If you have relevant qualifications or experience, eligible for credit towards your course and a reduction in tuition costs.

    Please speak to one of our Course and Careers Advisor to advise them on the experience or previous study you have.

    View Course Credits

  • What scholarships do you offer and how do I apply?

    As well as Health scholarships, we offer a wide range of scholarships for domestic and international students, including Industry and Indigenous scholarships.

    Domestic students

    When you speak to one of our Course and Careers Advisors, let them know you wish to be considered for a scholarship in your application form. They will show you how to apply for a scholarship.

    International students

    Please contact your education agent for further information, email us or call 1300 575 803. Visit our Scholarships page for more details on applying.

    View our range of Scholarships

  • What is blended study?
    Blended study is a mix of in-person and online learning.
  • What do part-time and full-time study entail?
    A standard full-time study load is made up of three subjects (approximately 30 hours a week). Accelerated is four subjects (approximately 40 hours). Part-time study is made up of two subjects (approximately 20 hours per week).

How to apply

  • What if I don’t meet the entry criteria for a degree?

    Think Education has recognised pathways to help you gain entry into our bachelor degrees based on different criteria.

    To find out more, visit Study Pathways or fill out the Contact us form or call 1300 575 803 and speak to a Course Advisor.

  • What does admissions criteria mean?

    Admissions criteria is a set of criteria that must be met to be eligible to apply for a chosen course.

    To gain entry to an accredited undergraduate course at Think Education, applicants must both satisfy general admissions criteria and meet any additional course requirements where specified.

    All admissions criteria and course-specific requirements apply consistently across campus locations and study modes. To find out more, visit Admissions criteria.

  • How will I know if my application has been processed?
    Our Course and Careers Advisors will help you through every step of the application process and provide you with updates. If your application is successful, you will receive an offer letter via email. For assistance please fill in the Contact us form or call 1300 575 803.
  • How do I apply?

    Applying is easy and can be done online by filling out the apply form. If you have any difficulty, please contact a Course and Careers Advisor, who can talk you through the process. For assistance please fill in the Contact us or call 1300 575 803.

    How to apply

  • Can I get course credit for previous experience?

    Yes, course credit is available upon application and academic approval.

    If you have already completed a qualification or have relevant work experience, you may be able to receive credits towards your degree. This credit can take the form of credit transfer, block credit or Recognition of Prior Learning (RPL). Our Program Directors will carefully review the learning gained from your previous qualification and/or experience to ensure we provide you with credit towards our degrees whenever appropriate.

    Review our Course credits page or enquire online to one of Course and Careers Advisors.

  • What is the Early Entry Program?

    The Think Education Early Entry Program has been created to allow you to apply and secure your place for your chosen course before you finish your Year 12 exams.

    To find out more, visit Early Entry Program or please fill in the Contact us form or call 1300 575 803.

  • Am I a domestic or an international student?

    Domestic students are Australian or New Zealand citizens and Permanent Residents. International students are those who hold citizenship or Permanent Resident status of all other countries.

    International students from countries whose first official language is one other than English need to provide evidence of English Language Proficiency.

  • What is FEE-HELP?

    FEE-HELP is a loan scheme that assists eligible full-fee-paying students pay their tuition costs. You must be studying at an approved FEE-HELP provider in order to access a FEE-HELP loan, such as Think Education. A FEE-HELP loan does not cover costs like accommodation, laptops or textbooks, and must be repaid once you start earning above a certain income threshold.

    Can I apply for FEE-HELP?

    To be eligible for FEE-HELP you need to be an Australian citizen; or hold a permanent humanitarian visa and usually reside in Australia; or be a qualifying New Zealand citizen.

    To find out more, visit the Study Assist website.

    What courses are available for FEE-HELP?

    To find out more, visit How to apply.

  • What is VET Student Loan?

    VET Student Loan is a loan scheme that assists eligible full-fee-paying students pay their tuition costs. You must be studying at an approved VSL provider in order to access a VET Student Loan, such as Think Education. A VET Student Loan does not cover costs like accommodation, laptops or textbooks, and must be repaid once you start earning above a certain income threshold.

    Please note that VSL does not cover the total course cost, it is a loan capped at $16,077.

    Can I apply for a VET Student Loan?

    To be eligible for a VSL the student must be: an Australian citizen; or hold a permanent humanitarian visa and usually reside in Australia; or be a qualifying New Zealand resident.

    To find out more, visit the Study Assist website.

    What courses are available for VET Student Loan?

    To find out more, visit How to apply.

  • How much are Think Education courses?
    For a full list of tuition fees, visit Tuition fees.
  • What are the key dates for 2021?

    To find out more, visit Key dates. Think Education has three main intakes each year, usually during February, June and September. There are also a range of accelerated intake dates available, meaning if you just miss the start date, you don’t have to wait until the next intake.

    You can apply any time throughout the year for the next intake start date – or a future start date if you are planning ahead.

  • What are pathways?
    All Think Education courses have specific entry requirements, but we also offer multiple pathways into courses when you don’t meet those entry requirements.

International

  • I am under 18. Are there any changes to how I apply and accept an offer?

    If you are under 18, have an offer to study with Think Education and plan to travel to Australia on a student visa, you will need to have formal arrangements in place for accommodation and welfare before the Department of Home Affairs will process your visa.

    We are guided by requirements set out in the ESOS Framework. For more information about studying in Australia when you are under 18, visit the Department of Home Affairs or contact our International Student Advisors at student.support@tua.edu.au.

  • What are the English requirements for my course?

    To gain entry into a course at Think Education, you will need proof of your English proficiency. International applicants must satisfy our English language requirements so that you can manage lectures, assignments and examinations. English requirements vary depending on your chosen studies, so please check the Entry Requirements on the specific course page for more details.

    If you want to improve your English skills before you start studying for your degree, the Torrens University Australia Language Centre (TULC) provides English for Academic Purposes courses. Our courses are designed to assist our learners’ transition from English to a higher education course, and are taught by an experienced faculty of highly qualified TESOL teachers who will ensure you are English-ready before you begin your course.

  • How can international students get a scholarship in Australia?
    New international students at Think Education may be eligible for an international student scholarship in Australia, depending on which intake you commence in, country of citizenship and the course you are applying for. Terms and conditions apply. To find out more, visit International scholarships.
  • How many hours can international students work in Australia?

    Most student visas allow you to work for up to 40 hours per fortnight while your course is in session and unlimited hours during school break.  Find out more on the Department of Home Affairs website.

    All people working in Australia have basic rights and protections in the workplace, including minimum pay and conditions. The Fair Work Ombudsman makes sure that these rights are protected and enforced fairly under Australia’s workplace laws. To find out more, visit the Australian Fair Work Ombudsman website.

  • What are the implications of online study for my international student visa?
    International student visa conditions state you must not enrol into more than a third, or 33 per cent, of online subjects over your course, and must study at least one subject that is face-to-face in each study period. All face-to-face courses are also available for online mode of delivery.

Scholarships

  • What type of scholarships do you offer?

    We offer scholarships across Nursing, Bachelor of Health Science (Myotherapy), Alumni, Industry, International and Indigenous.

    To find out more, visit Scholarships or let one of our Course and Career Advisors know you wish to be considered for a scholarship in your application.

  • How do I apply for a scholarship?
    To find out how to apply for scholarships in Australia, visit Scholarships. Depending on the scholarship type, we don’t just look at your academic record, we want to know what makes you unique in terms of things such as activities, leadership skills and hobbies. When you speak to one of our Course and Career Advisors, let them know you wish to be considered for a scholarship in your application form. They will show you how to apply for a scholarship.

Events

  • How do I arrange a campus tour?
    The best way to arrange a campus tour with Think Education is to fill out the Contact us form or call 1300 575 803 and speak to a Course Advisor.
  • Where can I find out about Think Education events?
    Throughout the year we host a variety of events for our students both current and future. To find out about our events and workshops visit What's on.

Contact us

  • How do I contact a campus?
    You can contact our campuses via phone or email, or come in for a tour. Please visit Campuses for each locations contact details. We have Course and Careers Advisors and a Student Services team on campus to answer any questions you have.
  • How can I contact Think Education?
    The best way to get in contact with Think Education is to fill out the Contact us form or call 1300 575 803.

Student Services

  • Who can I speak to in Student Services?

    To speak to someone in Student Services, you can contact us via phone or email.

    Our office hours are Monday to Friday, 8am to 6pm.

    On-campus students can call 1300 575 803 or email student.support@tua.edu.au. We also have dedicated Student Services Advisors located at each campus.

  • I’m a current student. Where do I get support?

    We have many options for students seeking support. To fund out more, visit Student Hub.

    You can also contact us via studentservices@torrens.edu.au or call 1300 575 803, Monday to Friday 8am-7pm AEST. In person, you can also visit the Student Services Desk available at every campus.

  • What student support is available?

    We have a range of student support services, including Success Coaches, Library and Learning Services, Student Services Advisors, administration support, international student support, counselling and disability support.

    To find out more visit Student support and wellbeing or Contact our Courses and Careers Advisors to find a student support group.

Disability Services

  • What supports do you have available for students with disabilities?
    Our Disability Services help you gain access to reasonable adjustments and can provide advice to future students regarding support services. Our services range from formal adjustments to informal services, and we want to help you make the most of all our student support services that are in place to help you succeed. We encourage you to reach out to the Disability Liaison Advisor for a conversation regarding the range of services available and what would be most appropriate for you.
  • What is the procedure to request support for students with disabilities?
    In order to request such adjustments, we ask you to complete a Learning Access Application and provide supporting information from a relevant treating health professional such as medical practitioners, psychologists, physiotherapists, occupational therapists and psychiatrists. It is also recommended that you have a confidential conversation with the Disability Liaison Advisor to discuss your requirements and learn more about the adjustments we can offer to meet your specific needs.
  • Where can I find information about your disability supports and policies?
    You can find all the information regarding Disability Supports, including policies, procedures and applications on the Policies and forms section of our website.
  • Do I have to submit a Learning Access Application before enrolling at Think Education?
    Students who are interested in accessible supports can submit a Learning Access Application at any time during their application and enrolment. If you would like to proceed without formal supports before commencing your studies, we will require written confirmation before continuing to process your enrolment application. Once your enrolment has commenced, you can then choose to submit a Learning Access Application at any time.
  • What kinds of adjustments are available?
    We offer a range of adjustments for accessibility purposes, which target individual and specific needs. Some of the modifications include early enrolment, assignment extension, alternative formats as well as assistive technology or furniture. Please Contact us for a more detailed conversation regarding what would be best for you.
  • What is a Learning Statement of Access?
    A Learning Statement of Access documents the pre-approved adjustments granted to students and is a mechanism to alert staff regarding the impact of their disability, mental health or medical conditions. This document is used whenever you need to alert staff of your approved modifications.
  • What is a Learning Access Application?
    A Learning Access Application is the document students need to submit in order to be given a Learning Statement of Access. It provides information about the impact of your disability, mental health or medical condition on your studies, and identifies services and any alternative assessment adjustments that are being requested to support your studies. Once completed, your Learning Access Application should be submitted to the Disability Liaison Advisor.
  • Am I eligible to request disability supports?
    If you have a disability, learning difficulties, or a mental or physical health condition which impacts on your study, you are eligible to request both informal and formal supports from the university. A disability may be permanent, short-term or fluctuating in nature, and is defined by the Disability Discrimination Act 1992.
  • What supporting documentation do I need to request disability supports?
    In addition to the Learning Access Application, students will be required to work with their health care practitioner to provide relevant recommendations and medical reports. If you are unsure what documents to provide, please contact the Disability Liaison Advisor for assistance.
  • Who do I contact for more information about disability supports?
    For any questions or concerns regarding disability supports or services, please contact the Disability Liaison Advisor at disabilityservices@torrens.edu.au. You can also book an appointment for individual consultation, and can arrange a phone or virtual meeting.
  • What technology and software is available to support students with disabilities?
    All students who require assistance with reading and writing can access accessible software online, including Office365, Echo360 lecture recordings and Read&Write software. For more information, please contact the Disability Liaison Advisor.
  • Do I need a Learning Statement of Access to receive adjustments?
    All students are eligible to submit requests for special circumstances and consideration, whether or not they have a Learning Statement of Access. However, only students with approved Learning Statements of Access will be able to implement ongoing adjustments throughout the duration of their course.

Quality assurance

  • What Quality Assurance do I have if I study at Think Education?

    Think Education is registered with the Tertiary Education Quality and Standards Agency (TEQSA) as an Australian Institute of Higher Education. TEQSA is Australia’s independent regulator of the higher education sector and assesses providers against the Higher Education Standards Framework.

    View our TEQSA profile

    Think Education’s courses, accredited by TEQSA, comply with, and are recognised under, the Australian Qualifications Framework (AQF).

    Think Education’s Academic Board is accountable to the Governing Board that oversees the quality assurance of all matters.

Tuition assurance

  • What is Tuition Assurance?

    Think: Colleges students have protection for their tuition fees through the Tuition Protection Service. The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist:

    • International students
    • Eligible domestic students accessing a FEE-HELP or HECS-HELP (HELP) or VET Student Loan (VSL), and
    • Domestic higher education students who pay their fees directly to their provider, and
    • Whose education providers are unable to fully deliver their course of study.

    The TPS ensures that these students are able to either:

    • Complete their studies in another course or with another education provider or
    • Receive a refund of their unspent tuition fees (international students and prepaid HE students) or a re-credit of their loan for open units of study (VSL and HELP).

    For further information, please access the TPS webpage.

    For student category (VET domestic upfront paying student) that is not covered by TPS, Think: Colleges maintains an adequate amount of restricted cash in Fee Protection Trust Account with reputable financial institution. Annual assessment is performed to ensure the restricted cash amount is at a satisfactory level.

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